Contact Us
US Online Casinos is an independent research and comparison site covering US online casinos. This page explains how to reach our editorial team, what we can realistically help with, and — just as important — which questions need to go to a casino's own support desk, a state regulator or a player-support organization instead of to us. Because most of the mail we receive concerns slow payouts, the second half of this page covers how withdrawal speed, verification and payment timing actually work, since that is the subject readers write to us about most.
What to send us, and what to send elsewhere
We do not operate any casino. We hold no player accounts, cannot see your balance, cannot release a pending withdrawal, cannot lift a bonus restriction and cannot close or reopen an account. Knowing that up front saves you time.
| Your question | Where it should go |
|---|---|
| Corrections, outdated terms, a bonus that no longer matches what we published | Our editorial inbox — this is exactly what we want to hear about |
| A withdrawal that is pending longer than the operator advertised | The casino's own support channel first, in writing, then its formal complaints process |
| Documents rejected during identity verification | The casino's KYC or compliance team, which is the only party that can review them |
| A dispute the operator will not resolve | The regulator that licenses the site in your state, or the operator's listed alternative dispute resolution provider |
| You want to stop gambling or set limits | Your state's self-exclusion program and the resources on our responsible gambling page |
| Press, partnership or data questions | Our editorial inbox, marked clearly in the subject line |
If you are reporting an error, the single most useful thing you can include is a link or screenshot of the operator's own terms page showing the current figure. Wagering multipliers, maximum bonus bets, cashout caps and expiry windows change without notice, and we would rather correct a page quickly than argue about it.
How we handle messages
- We read everything, but we reply selectively — corrections and factual challenges get priority.
- We verify claims against the operator's published terms before we change a page. We do not amend content on an unverified assertion, from a reader or from an operator.
- Where we change something material, the page's update date moves. Our current fact-check date for the comparison data on this site is Sep 19, 2026.
- We do not pass your details to any casino, and we cannot escalate a personal account issue on your behalf.
Where our money comes from
You should know this before you read any recommendation here. US Online Casinos earns commission when a reader follows a link to an operator and opens an account. That revenue funds the research. It does not buy a ranking, a rating or a kind sentence, and we publish drawbacks for every site we list, including the top one. If you ever think a write-up reads like it was bought, tell us and quote the line — that is a fair complaint and we will answer it.
The operators readers ask about most
Ratings below are our editorial assessments, not customer review scores, and the offers are the operators' own advertised terms as we recorded them. Always confirm the current terms on the operator's site before depositing — bonus figures are the fastest-moving detail in this market.
Raging Bull
Ranked first on our list at 10.0, mainly because its advertised package — 410% up to $10,000 plus 50 free spins — is unusually large at the headline level and the brand is long-established enough that readers can find its terms and complaint history without digging. Big percentage matches are also where payout questions start, which is why it dominates our inbox.
What actually matters here: a 410% match is only worth what you can withdraw from it. Read the playthrough multiplier, the maximum bet allowed while a bonus is live, and any cap on bonus-derived winnings before you claim. Limitation: headline offers of this size almost always carry heavy wagering and a cashout ceiling, and eligibility varies by state and by deposit method. Treat the $10,000 figure as a ceiling almost nobody reaches, not an expectation.
Magician Bet
Here at 9.8 for a different reason: its 101% No Wagering offer is structurally simpler than a percentage-stacked bonus. A no-wagering bonus means winnings from it are not locked behind a playthrough multiplier, which removes the most common cause of a blocked withdrawal.
What actually matters here: "no wagering" still usually sits alongside a maximum conversion amount, a minimum qualifying deposit and game exclusions — check all three. Limitation: the headline match is far smaller than the triple-digit offers above and below it, so the trade-off is clarity over size. If you want the largest possible bonus balance, this is not it.
Slots of Vegas
Also 9.8, and included because its 375% bonus plus 50 free spins on Cash Chaser is a game-specific offer rather than a general match — the spins are tied to one title, which makes the terms easier to read and harder to misapply.
What actually matters here: free spins normally carry their own separate wagering requirement and their own expiry, independent of the cash match. Check the value per spin, since that determines what the 50 spins are actually worth. Limitation: tying spins to a single slot removes choice, and if that game's volatility does not suit you, the spins portion has little practical value.
Uptown Aces
At 9.6 with a 600% match for new players, the largest headline percentage on our list. What actually matters here: the higher the multiplier, the smaller the usual maximum deposit that qualifies — a 600% match on a $30 cap is a different product from one on a $500 cap. Limitation: very high multipliers are typically paired with the strictest bonus terms, including tight maximum bet rules that can void winnings if breached even accidentally.
Others on the list at a glance
| Operator | Rating | Advertised offer | Check before you claim |
|---|---|---|---|
| Card Crush | 9.4 | Instant welcome reward: 2 mystery coins and 5 cards | What the coins convert to and whether any redemption is cash or play-only |
| Zumba Cards | 9.3 | 250% deposit bonus up to 250 SC | SC denominates a sweepstakes-style balance, not dollars — redemption rules differ |
| BetUS | 9.1 | 200% up to $4,000 for new players | Whether the casino bonus and any sportsbook bonus share one rollover |
| Amazon Jackpots | 8.8 | 4 posters, 40 free SC and a bonus wheel for $20 | This is a purchase, not a free offer — the $20 is your money |
| Slots and Casino | 8.8 | 500% up to $2,500 across three deposits | Each deposit tranche may have its own rollover and time window |
| Bets.FM | 8.6 | 225% up to 1 BTC plus 225 free spins | Crypto-denominated bonuses carry exchange-rate risk on both ends |
How the money works, and why payouts stall
Taking part costs whatever the site's minimum deposit is — commonly a small fixed amount, but higher for some bonus-qualifying offers, so the bonus terms, not the cashier page, set the real minimum. Everything past that is your own stake, and none of it is recoverable.
Payment availability differs between state-licensed operators and offshore sites, and you should verify each method in your own account rather than assume:
- Debit cards — widely accepted for deposits, usually instant. Payouts back to a debit card are not always supported.
- Credit cards — some issuers decline gambling transactions outright, and some treat them as cash advances with interest from day one.
- ACH and bank transfer — slower to clear, typically the most reliable route for larger withdrawals.
- E-wallets — generally the quickest payout option where offered; PayPal support in particular is limited and state-dependent, so confirm it before relying on it.
- Crypto — fast on the network side, but subject to the operator's own review queue and to price movement between request and receipt.
Fees, minimum withdrawal amounts, per-day and per-month withdrawal limits and processing windows all sit in the cashier terms. The pattern behind almost every "why is my payout slow" message we get is the same: the advertised time starts when the operator approves the request, not when you click withdraw. Approval waits on identity verification, and sometimes on source-of-funds checks for larger sums. Get verification done at signup — photo ID, proof of address, and proof of the payment instrument — and you remove the main delay before it happens. Advertised speeds are operator claims; we have not measured them.
What you can play, and what else these brands run
The catalogs across the sites listed here break down into slots, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with human croupiers; and video poker and specialty games. Slots are decided by a random number generator, with published RTP and a volatility profile that tells you whether wins arrive small and often or rarely and large. Live tables typically contribute less toward wagering requirements than slots do — sometimes nothing — which is a detail worth checking before you try to clear a bonus at the blackjack table. Mobile play is generally browser-based, with native apps varying by brand and state.
Several of these operators are not casino-only. BetUS runs a sportsbook alongside its casino, so a deposit can feed either product — and bonus funds usually cannot cross between them. Card Crush, Zumba Cards and Amazon Jackpots use a sweepstakes or coin-based model rather than direct cash wagering, which changes how balances are redeemed and which states they are available in. Read the redemption terms, not just the bonus banner.
Who may play, and what protections apply
You must be at least 21 in most US jurisdictions to play casino games online, and you must be physically located in a state where the operator is permitted to serve you. Online casino regulation in the US is set at state level, not federally: each state that permits online casino play licenses operators through its own gaming authority and sets its own rules on advertising, payouts and self-exclusion. A site accepting deposits from US residents is not the same thing as a site authorized to serve your state. Verify the license before you deposit, and expect geolocation checks when you log in.
Where an operator is state-licensed, you have a defined complaints route: the operator's internal procedure first, then the state regulator. Where it is not, that route is much weaker, and recovering disputed funds may be impractical. That is the single biggest practical difference between the two categories. No online casino can be called completely safe, and no withdrawal is guaranteed.
If gambling has stopped being entertainment, set deposit and loss limits, use self-exclusion, or install blocking software. Our player-protection guide lists the support services available in the US. Our terms of use explain how this site operates, and you can read more about who writes it on our about page.
Before you write to us
Check the operator's current terms page first — roughly half the queries we receive are answered there. If the issue is still live, message the casino in writing and keep the thread; a written record is what a regulator will ask for. If you are contacting us about something we published, quote the page and the line, and we will check it against the source. We would rather be corrected than left wrong.